Company Name: Elliott Group
Company Website: www.elliott-turbo.com
Job Location: Bangalore, Karnataka
Job Role: Field Service Engineer
Job Experience: Freshers
Job Eligibility: BE/BTech Graduates
Job Summary:
Candidate should be a BE/BTech Graduates from a recognized university.
Four year engineering degree (preferably mechanical).
Individual should have a mechanical aptitude for machinery and ability to read and understand drawings service bulletins product transmittals service reports and other service related reports or memos.
Individual should also possess a good working knowledge of control theory and electrical components as well as a strong background in thermodynamics for rotating machinery.
Job Description:
To support field and headquarters personnel in analysis of technical questions or problems regarding installation, operation, maintenance, product improvement and failure on customer equipment.
Individuals in this function compile the facts and technical information required by service offices, engineering, or marketing into coherent, logical stories, or memos for transmittal to needed or interested parties.
Individual should have a mechanical aptitude for machinery and ability to read and understand drawings service bulletins product transmittals service reports and other service related reports or memos.
Individual should also possess a good working knowledge of control theory and electrical components as well as a strong background in thermodynamics for rotating machinery.
Job Description:
To support field and headquarters personnel in analysis of technical questions or problems regarding installation, operation, maintenance, product improvement and failure on customer equipment.
Individuals in this function compile the facts and technical information required by service offices, engineering, or marketing into coherent, logical stories, or memos for transmittal to needed or interested parties.
Job Responsibilities:
Acquire an understanding of Elliott organization product lines procedures service facilities manufacturing facilities and methods.
Performs service engineering assignments designed to develop professional work knowledge and experience.
Assignments will require application of engineering theory standard techniques procedures and criteria.
Witness the conduct of pressure test of equipment and apparatus.
Supervise and provide technical advises and instructions to customers, subcontractors, workers in trouble-shooting repair and maintenance installation and testing work which may include manual or technical hands-on intervention work (up to 40% manual can be expected when handling or installation of critical equipments).
Assists other Field Service Engineers in resolving technical matters pertaining to installation start-up operation and maintenance problems.
Makes personal visitations to customers and equipment installations primarily for training or to obtain first hand information when trouble exists.
Collaborates with other departments to ensure prompt and effective problem resolution of reported field troubles.
Initiates Service Authorizations when required and informs supervisor of status.
Investigates collects consolidates and composes reports on product reliability and issues Product Trouble Reports.
Prepares memos reports Service Engineering Bulletins or Technical Service Memorandums on assigned subjects for the purpose of keeping field service/sales current on developments.
Prepare and review assigned write-ups for technical manuals.
Develops and/or presents assigned programs for training.
Programs may be for Elliott personnel or customer personnel either in the field or at headquarters.
Makes required service reports promptly and complete noting particular instances with dates and names of persons connected with these events.
Promotes customer good will through effective communication and cooperation with customer's personnel.
Assists in resolving Elliott's liability in failure claims or checks validity of customer's claims.
Performs service engineering assignments designed to develop professional work knowledge and experience.
Assignments will require application of engineering theory standard techniques procedures and criteria.
Witness the conduct of pressure test of equipment and apparatus.
Supervise and provide technical advises and instructions to customers, subcontractors, workers in trouble-shooting repair and maintenance installation and testing work which may include manual or technical hands-on intervention work (up to 40% manual can be expected when handling or installation of critical equipments).
Assists other Field Service Engineers in resolving technical matters pertaining to installation start-up operation and maintenance problems.
Makes personal visitations to customers and equipment installations primarily for training or to obtain first hand information when trouble exists.
Collaborates with other departments to ensure prompt and effective problem resolution of reported field troubles.
Initiates Service Authorizations when required and informs supervisor of status.
Investigates collects consolidates and composes reports on product reliability and issues Product Trouble Reports.
Prepares memos reports Service Engineering Bulletins or Technical Service Memorandums on assigned subjects for the purpose of keeping field service/sales current on developments.
Prepare and review assigned write-ups for technical manuals.
Develops and/or presents assigned programs for training.
Programs may be for Elliott personnel or customer personnel either in the field or at headquarters.
Makes required service reports promptly and complete noting particular instances with dates and names of persons connected with these events.
Promotes customer good will through effective communication and cooperation with customer's personnel.
Assists in resolving Elliott's liability in failure claims or checks validity of customer's claims.
Job Skills:
Excellent Communication skills.
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