Career Info:-
Company Name: HP-Hewlett-Packard
Company Website: www8.hp.com
Job Location: Bangalore
Job Role: Technology Consultant
Job Experience:
Job Eligibility: Any Graduates/Diploma
Job Summary:
Candidate should be a Any Graduates/Diploma from a recognized university.
Any Non-technical Graduate/Diploma Engineering with minimum of 2 years work experience in call center.
Intermediate level skills with Microsoft Office applications including EXCEL and Outlook.
Demonstrated English verbal, written, and typing skills.
Demonstrated ability to understand and communicate effectively with internal HP partners regarding technical and informational criteria.
Teamwork.
Broad understanding (foundation) of all HP services.
Be able to distinguish Proactive Service from other HP services.
Communication and listening skills.
Time management skills.
Writing skills.
Intermediate level skills with Microsoft Office applications including EXCEL and Outlook.
Demonstrated English verbal, written, and typing skills.
Demonstrated ability to understand and communicate effectively with internal HP partners regarding technical and informational criteria.
Teamwork.
Broad understanding (foundation) of all HP services.
Be able to distinguish Proactive Service from other HP services.
Communication and listening skills.
Time management skills.
Writing skills.
Job Description:
Provide back office support including but not limited to:
Incident reporting.
Managing customer information.
Generating monthly activity reports.
Utilize defined tools to track hours and maintain databases.
Perform repeatable tasks, strictly adhering to global process documentation.
Work on a team of pooled resources, collectively setting priorities to meet business needs.
Schedule, track, communicate and meet clearly defined delivery dates.
Manage conflicting priorities, resetting expectations where needed to meet the needs of multiple requests.
Incident reporting.
Managing customer information.
Generating monthly activity reports.
Utilize defined tools to track hours and maintain databases.
Perform repeatable tasks, strictly adhering to global process documentation.
Work on a team of pooled resources, collectively setting priorities to meet business needs.
Schedule, track, communicate and meet clearly defined delivery dates.
Manage conflicting priorities, resetting expectations where needed to meet the needs of multiple requests.
Job Skills:
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